AU Bank Fastag bill payment

Choose the bank that issued your FASTag and enter your vehicle registration number, for example MH12AB1234, without spaces or dashes. Some banks ask for a wallet or customer ID instead; the form shows what yours needs.

Common reasons are a balance limit on the FASTag wallet (often lower for tags without full KYC), a tag that's blacklisted or closed, or a vehicle number that doesn't match the tag. The bank's message explains which. Complete KYC with your issuer bank to raise the limit.

Usually within minutes, but don't leave it to the last moment. Under NPCI rules, a toll payment can be declined if the tag was blacklisted or low on balance for more than 60 minutes before the toll reads it, and you may be charged double toll. Recharge well before your trip.

If it was blacklisted for low balance, a recharge usually clears it, though toll plazas can take some time to update. If it was blacklisted for KYC or another reason, contact your issuer bank.

Bill payments on Crunsee run on Bharat Connect, the bill payment system from NPCI, and are processed through our partner bank. Payments go through a secure payment gateway, so Crunsee never sees your card number, CVV or UPI PIN.

Yes. Every payment has a receipt with its Bharat Connect reference number, and you can find it in History at any time.

If any amount was debited, it is returned automatically to the account you paid from. You don't need to pay again to get it back. Track it in History, and contact support with your reference number if it hasn't come back in a few working days.