Grievance redressal
How to raise a complaint about a payment or your Crunsee account, and how to escalate it if you're not satisfied.
Level 1: Crunsee support
Write to contact@prune.co.in with the mobile number or email you use on Crunsee and, for a payment, the order ID or Bharat Connect reference number. We acknowledge every complaint within 1 working day and aim to resolve it within 7 working days.
Level 2: Grievance Officer
If you're not satisfied with our reply, or haven't heard from us within 7 working days, write to our Grievance Officer at contact@prune.co.in with "Grievance" in the subject and your earlier complaint details. The Grievance Officer replies within 30 days of your original complaint.
Vivek Malhotra
Prune Digital Consumer Solutions Private Limited
D-84, G2, Vyapar Marg, D Block, Sector 2, Noida, Uttar Pradesh 201301
contact@prune.co.in
Bharat Connect complaints
For a bill payment, you can also raise a complaint with Bharat Connect, NPCI's bill payment system, on its website using the transaction reference ID on your receipt. You'll get a complaint ID to track it.
RBI Ombudsman
If a complaint about a payment made through a bank or another entity regulated by RBI isn't resolved within 30 days, or you're not satisfied with the reply, you can complain under the Reserve Bank – Integrated Ombudsman Scheme, 2026 at cms.rbi.org.in. The RBI contact centre number is 14448.
Your personal data
Requests and complaints about your personal data, such as access, correction or erasure, also go to the Grievance Officer at contact@prune.co.in. We reply within the time set by the Digital Personal Data Protection Rules, 2025, and never later than 90 days.