Help centre
Answers to common questions about paying bills on Crunsee.
My payment failed but money was debited
What happens to the money, how to track it and when to raise a complaint.
How to add a biller
Save a biller once and Crunsee fetches every new bill for you.
Bill reminders
Turn reminders on or off and choose when Crunsee tells you a bill is due.
Common questions
My payment failed but money was debited.
The amount is returned automatically to the account you paid from, so you don't need to pay again to get it back. Open History and tap the payment to see its status. If it hasn't come back in a few working days, contact us with the order ID or Bharat Connect reference number.
My payment is pending. What should I do?
Don't pay again yet. A pending payment is waiting for confirmation from the bank or the biller, and it usually updates on its own. History shows the final status: successful, or failed with the amount returned.
How long does a refund take?
Failed payments are reversed automatically. RBI sets maximum time limits for banks to reverse failed digital payments, and banks pay compensation if they miss them. Most refunds reach you within a few working days; the exact time depends on your bank and payment method.
How do I raise a complaint about a bill payment?
Contact Crunsee support first, with the Bharat Connect reference number from your receipt. You can also raise a complaint with Bharat Connect on its website using the same reference number, and you'll get a complaint ID to track it. Grievance redressal explains how to escalate.
I paid, but my biller still shows the bill as due.
Billers update their records after they receive the payment, which can take a few working days. Your receipt with its Bharat Connect reference number is your proof. If the bill still shows as due after that, contact the biller and us with the reference number.
I recharged the wrong number or ID.
A successful recharge reaches the operator straight away and can't be reversed by Crunsee. Contact the operator of that number or ID; any refund is at their discretion. Always check the number before you pay.
My mobile number was ported. Which operator will I see?
For recharges, Crunsee looks up the number's current operator and circle. For postpaid bills, choose the operator that bills you now. If an operator looks wrong, don't pay; contact us and we'll help.
Total due or minimum due on my credit card?
Paying the total due by the due date avoids interest. Paying the minimum due avoids a late fee, but the unpaid balance attracts interest. You can also pay a custom amount where your bank allows it.
Where do I find my receipt?
Every payment is in History. Tap a payment to see its receipt with the amount, date, biller and Bharat Connect reference number.
Which payment methods can I use?
UPI, debit cards and net banking, through a secure payment gateway. Crunsee never sees your card number, CVV or UPI PIN.
How do I change my mobile number?
Open Profile, then Edit profile, and choose Change next to your mobile number. Enter the new number, then the verification code we send to it. Your email can't be changed: it's how you sign in.
How do I add or remove an address?
Open Profile, then Addresses. Add an address with its PIN code and mobile number, or tap the delete icon next to an address to remove it.
How do I delete my account?
Open Profile and choose Delete account. This removes your profile, saved billers and reminders. Payments already made stay with your billers and bank, and records the law requires us to keep are kept only for that period.