My payment failed but money was debited
What happens to the money, how to track it and when to raise a complaint.
If a payment shows as failed and an amount left your account, it will be returned automatically. You don’t need to pay again for the same bill to get the money back.
Track it
Open History and tap the payment. The receipt shows its status and the Bharat Connect reference number. When the amount is returned, the status changes to Amount returned.
When to contact us
If the status has not changed within the time shown on the receipt, contact support from the receipt screen and quote the Bharat Connect reference number. Refund timelines follow Bharat Connect rules and your bank’s terms.